Shipping Policy

Singapore & Malaysia
- All shipping within Singapore & Malaysia is FREE. 
- You will receive your order from 3-5 working days [excluding weekends/ holidays] from the date of payment authorised and verified. 
- A shipping notification email will be sent to notify you of the tracking number and the courier service is used to ship your order.
- Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates.

International Shipping
- Customs, import taxes, duties and collection fees may apply and vary according to the country. 
- These charges are not inclusive in the order purchased and are solely bear by the customer. 
- Any applicable fees will be due upon delivery.
- You will receive your order from 7 – 10 working days [excluding weekends/ holidays] from the date payment is authorized and verified. 
- A shipping notification email will be sent to notify you of the tracking number and the courier service is used to ship your order.
- Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates.
- You may refer below for the rates and delivery time frames for our international destinations!

Currency conversion
- All prices listed on our site are based on your area, and charged to your credit card based on the currency that your order shows. 
- The bank that has issued your credit card determines the exact exchange rate that you will be charged

Missing Tracking information
- Please allow at least one (1) working day after your order is shipped and notified via email for the tracking information to appear online. 
- If the tracking information is not update, or the expected delivery date has passed, please email us via contact@faisons.co.

Unsuccessful Delivery
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at contact@faisons.co as soon as you place your order.
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